Customer Guide

1. Download the FixHub Pro app
2. Tap "Register" on the login screen
3. Choose your account type: Customer or Provider
4. Fill in your basic information:
   • Full name, email address, phone number
   • Password (must include uppercase, lowercase, number, and special character)
5. Enter your address:
   • Start typing for automatic address suggestions (powered by Google)
   • Address is validated with visual indicators:
     • Green checkmark = Address verified
     • Yellow/Orange = Address corrected (review the suggestion)
     • Red = Address not found (verify and try again)
6. Choose Individual or Company account type
   • Company accounts require: Company Name, EIN, and creation date
7. Review and accept the Terms and Conditions
8. Submit registration - admin will verify your account

1. Tap the "+" button on your home screen
2. Select the type of service needed (Electrical, Plumbing, HVAC)
3. Enter your service address:
   • Start typing in the address field - suggestions appear automatically (powered by Google)
   • Select your address from the dropdown
   • Address is validated automatically:
     • Green checkmark = Address verified
     • Yellow/Orange = Address corrected (review the suggestion)
     • Red = Address not found (verify and try again)
   • Note: Currently available in Florida only
4. Describe the problem in detail and add photos if possible
5. Check permit requirements:
   • Tap the "Check Permit Requirements" button
   • AI analyzes your work description and location
   • Shows whether a permit is likely needed, with cost estimates and timelines
   • You can override the AI determination if you disagree
   • If a permit is needed, opt into our expediting service
6. Select your availability for the estimate meeting:
   • Choose days you are available
   • Set your available time range (from - to)
   • Provider will select a specific time within your range
7. Review your request details
8. Sign the Service Agreement:
   • Review the full tri-party contract (toggle English/Spanish if needed)
   • Enter your full legal name and draw your electronic signature
   • Tap "Sign & Submit Request" to create your request
9. Wait for providers to accept your request
10. You will receive an email confirmation when a provider accepts

Every service request on FixHub Pro is backed by a legally binding Service Agreement -- a tri-party contract between you (Customer), the Service Provider, and FixHub Pro (Platform).

When Do You Sign?

1. You pre-sign the contract when you submit your service request
2. The provider signs when they accept your job
3. The contract becomes "Active" once both parties have signed

Your Protections

The contract guarantees the following protections for you as a customer:

• Provider Qualifications -- Provider must maintain active insurance and (if licensed) a valid professional license
• Workmanship Standards -- Work must comply with applicable building codes and industry standards
• Property Protection -- Provider is liable for any damage caused by negligence
• Right to Inspect -- You can inspect work before approving the final invoice
• Dispute Rights -- You can file disputes for quality concerns, incomplete work, or billing discrepancies
• Insurance Coverage -- You may request proof of the provider's insurance at any time
• Escrow Protection -- Your payment is held until you approve the completed work
• Cancellation Rights -- Free cancellations while pending or accepted (up to 3 per month)

Bilingual Support

The contract is available in both English and Spanish. Tap the "Traducir" button on the contract screen to view the Spanish translation. The English version governs in case of any discrepancy.

Signed PDF Copy

Once both parties have signed, a PDF copy of the fully executed contract is auto-generated. You can view or download this PDF at any time from your service request details.

1. Go to the "Find Technician" tab
2. Browse providers by specialty (Electrical, Plumbing, HVAC)
3. View provider profiles with ratings and reviews
4. Tap "Request" to send a direct service request
5. Fill in the same service request form
6. The request goes directly to that provider

After a provider accepts your request, they will create an invoice with the following details:

• Service description and work to be performed
• Price breakdown (labor and materials)
• Estimated completion time

Your Options

• Approve - Accept the quote and proceed with payment
• Request Changes - Ask the provider to modify the invoice
• Reject - Decline the quote and explain why

1. Go to Settings → Payment Methods
2. Add a credit or debit card
3. When you approve an invoice:
   • Payment is charged automatically
   • Funds are held securely
   • Released to provider when job is complete

Let FixHub Pro handle your permit applications for you!

How It Works

1. While creating a service request, tap "Check Permit Requirements"
2. AI (powered by Claude) analyzes your work description and location to determine if a permit is needed
3. You'll see the AI's determination including confidence level, reasoning, cost estimates, and timeline
4. You can accept the AI determination or override it using the toggle switch
5. If a permit is needed and you opt in, an expediting order is created when you submit
6. Our team reviews your request and sends you a quote
7. You can accept and pay, or decline and handle the permit yourself

View Your Permits

1. Access "My Permits" from the side menu
2. Filter by status: All, Pending, In Progress, Completed
3. Tap any permit to see details and take action

Permit Status Timeline

• Pending Review - Awaiting quote from our team
• Quote Received - Ready to review and accept
• Pending Payment - Waiting for your payment
• Payment Received - Payment confirmed
• Preparing Documents - We're preparing your application
• Submitted to County - Application sent to the county
• Under Review - County is reviewing
• Corrections Needed - Additional info required
• Approved - Permit approved!
• Inspection Scheduled - Inspection date set
• Inspection Passed - Inspection successful
• Completed - Process complete

Reviewing Quotes

1. You'll receive a notification when your quote is ready
2. The quote includes:
   • Expediting service fee
   • Estimated county permit fees
   • Total amount
3. Your options:
   • "Accept & Pay" - Proceed with our service
   • "Handle Myself" - Manage the permit on your own

Making Payment

1. Tap "Accept & Pay" on the quote
2. You'll be redirected to Stripe Checkout
3. Complete payment with your card
4. Return to the app - status updates automatically

Adding Supporting Documents

Help us process your permit faster by providing:

• Property Photos - Images of the work area
• Existing Permits - Previous permits if available
• Scope Documents - Details about the planned work

Tap "Add Document" or "Add Note" on your permit order.

1. Provider will mark the job as complete
2. You will receive a notification
3. Review the completed work
4. If satisfied:
   • Confirm completion
   • Payment is released to provider
   • Leave a review (optional but appreciated)
5. If not satisfied:
   • Dispute the work
   • Explain the issue
   • Admin will investigate

After job completion, you can leave a review:

• Rate the provider (1-5 stars)
• Write detailed feedback about:
  • Quality of work
  • Professionalism
  • Timeliness

How It Works

• Complete 6 qualifying jobs to earn a $150 discount
• Jobs must have an invoice total of at least $200 to qualify
• Maximum 2 jobs per specialty count toward your discount
• High-value jobs ($2,000+) qualify automatically
• Track your progress by tapping the gift icon in the app
• Discount is applied automatically to your next invoice
• You can earn unlimited discounts - counter resets after each one

If the work is unsatisfactory:

1. Click "Dispute Work" on the service request
2. Explain the issue in detail
3. Admin will review and mediate
4. Possible outcomes:
   • Provider fixes the issue

• You can cancel at any time before work starts
• Cancelable statuses:
  • Pending - No provider assigned yet
  • Accepted - Before work begins
• Cancellations are FREE:
  • No cancellation fees charged
  • No penalties for canceling
• Monthly limit: Maximum 3 cancellations per month
  • Contact support if you need additional cancellations
• When you cancel:
  • Any associated service contract is automatically voided
  • Any associated permit expediting order is automatically cancelled
  • The provider is notified of the cancellation

Access Your Profile

1. Go to Settings menu
2. Tap "Personal Info"

What You Can Update

• Name and contact information
• Phone number
• Address

Switching to Company Account

You can change from Individual to Company account:

• Must have NO active service requests
• Account will require admin approval
• For Company accounts, you'll need:
  • Company Name
  • EIN (Tax ID)
  • Company Creation Date

AI Chat Support (24/7)

Get instant answers from our AI Assistant, available around the clock:

1. Tap the Support icon in the top bar
2. The "AI Assistant" tab opens by default
3. Tap "Start a Conversation" to begin, or resume a previous chat
4. Type your own question, or tap a suggested question:
   • "How do I create a service request?"
   • "How does payment work?"
   • "How do I find a technician?"
   • "What is permit expediting?"
   • "How do I cancel a service request?"
   • "How does the discount program work?"
5. The AI responds instantly with step-by-step guidance
6. Supports both English and Spanish
7. Daily limit: 50 messages per day

Support Tickets

For complex or account-specific issues (payment disputes, refunds, billing errors):

1. Switch to the "My Tickets" tab in the Support section
2. Tap the + button to create a new ticket
3. Choose a category for your issue
4. Describe your problem in detail
5. Admin will respond within 24 hours
6. Track ticket status in the Support section

Email Support

You can also reach us at fixhubpro2025@gmail.com

• Access chats from the "Chats" tab
• Send messages, photos, and videos to providers
• View chat history with each provider
• Delete chat options:
  • Swipe left on a chat → Delete entire chat
  • Inside chat → Tap trash icon → Delete conversation

• Start typing your address for instant suggestions - faster and more accurate than manual entry
• Review and understand the Service Contract before signing -- it protects your rights as a customer
• Use "Check Permit Requirements" to learn about permit needs before submitting
• Add photos to your service request for accurate quotes
• Check provider ratings and reviews before accepting
• Communicate clearly about your expectations
• Leave detailed reviews to help the community
• Save payment methods for faster checkout
• Complete active requests before changing to Company account