Provider Success Guide

1. Select "Provider" on the registration screen
2. Choose Individual or Company account type
3. Enter your address:
   • Start typing for automatic address suggestions (powered by Google)
   • Address is validated with visual indicators:
     • Green checkmark = Address verified
     • Yellow/Orange = Address corrected
     • Red = Address not found
4. Choose Licensed or Not Licensed:
   • Licensed: Can accept all job types (requires license number and expiration)
   • Not Licensed: Repairs and maintenance only, no permit-required jobs
5. If Licensed, enter: License Holder Legal Name, License Number, License Expiration Date
6. Select your Specialty: Electrical, Plumbing, or HVAC
7. Enter your years of experience
8. Upload required insurance:
   • Workers' Compensation Insurance (policy number, expiration, PDF)
   • General Liability Insurance (policy number, expiration, PDF)
9. For Company accounts: provide Company Name, EIN, and creation date
10. Accept Terms and Conditions and submit

1. Browse available requests in the "Job Requests" tab
2. View requests assigned directly to you in "My Jobs" tab
3. Each request shows:
   • Customer name and city
   • Problem description
   • Customer availability for estimate meeting
4. Click "Accept & Schedule Estimate" to begin
5. Select a day from customer's available days
6. Select a time within customer's time range
7. Click "Confirm & Accept"
8. Review and sign the Service Contract:
   • Read the full tri-party contract (available in English and Spanish)
   • Confirm agreement, enter your legal name, and draw your signature
   • Tap "Sign Contract" to complete the acceptance
   • You must sign the contract to accept the job
9. Both you and customer receive email confirmation with meeting details
10. An invoice is automatically created for you to fill out

Every job on FixHub Pro is governed by a legally binding Service Agreement -- a tri-party contract between the Customer, you (Provider), and FixHub Pro (Platform).

How It Works

1. The customer pre-signs the contract when they submit their service request
2. When you accept a job, you will be prompted to review and sign the contract
3. The contract becomes "Active" once both signatures are collected
4. A signed PDF copy is auto-generated and available to both parties

Reviewing and Signing

1. Read all contract sections carefully
2. Toggle between English and Spanish using the "Traducir" button
3. Check the box confirming you have read and agree to all terms
4. Enter your full legal name
5. Draw your signature on the signature pad
6. Tap "Sign Contract" to finalize

Your Protections

The contract guarantees the following protections for you as a provider:

• Right to Payment -- Customer must pay the approved invoice amount promptly
• Safe Working Conditions -- Customer must provide a safe work environment and disclose hazards
• Scope Boundaries -- Work is limited to what is described; additional work requires a new request
• Protection from False Claims -- Customer cannot file fraudulent disputes
• Fair Reviews -- Reviews must be based on factual experience
• Transparent Fee Structure -- 12% platform fee disclosed upfront, won't change without 30 days' notice
• Timely Payouts -- Earnings processed to your wallet promptly (1-3 business day withdrawals)
• Fair Dispute Process -- You can respond to disputes before they affect your earnings
• Account Protection -- Your account won't be suspended without cause or notice

1. After accepting a job, create an invoice
2. Fill in all required details:
   • Service description
   • Materials and labor breakdown
   • Total cost
3. Submit invoice to customer for approval
4. Customer can:
   • Approve - Payment is processed
   • Request Changes - Revise and resubmit
   • Reject - Adjust your invoice

View Invoice History

1. Go to Settings menu
2. Tap "Invoice History"
3. See active and completed invoices

1. Go to Settings → Banking Settings
2. Click "Add Bank Account"
3. Enter your bank details:
   • Account holder name
   • Bank name
   • Account number
   • Routing number (validated)
4. Set one account as primary
5. This account receives your withdrawals

1. Earnings appear in your wallet after job completion
2. Go to Wallet → Request Withdrawal
3. Select amount and bank account
4. Submit withdrawal request
5. Admin processes within 1-3 business days
6. Funds transferred to your bank account

W-9 Form

• Required for company providers only
• Go to Tax Documents from home screen
• Fill out W-9 information:
  • Legal business name
  • Business address
  • EIN (Employer Identification Number)
• Submit the form

1099-NEC Forms

• Available for company providers earning $600+/year
• Go to Tax Documents
• Select the tax year
• View your annual earnings breakdown
• Click "Download Form 1099-NEC PDF"
• Use for tax filing purposes
• Deadline: File by April 15th

Access Your Profile

1. Go to Settings menu
2. Tap "Personal Info"

What You Can Update

• Name and contact information
• Address
• Specialty (Electrical, Plumbing, or HVAC)
• License Holder Legal Name

Switching Account Type

You can switch between Individual and Company:

• Must have NO active jobs
• Account will be set to INACTIVE
• Admin verification required
• Cannot accept new jobs until verified

Required Insurance Documents

During registration and throughout your time on the platform, you must provide:

FixHub Pro supports two types of service providers:

Licensed Providers

• Hold a valid professional license in their specialty
• Can accept ALL types of jobs, including those requiring city permits
• Identified by a green "Licensed" badge in the app

Unlicensed Providers

• Do NOT hold a professional license
• MUST maintain both Workers Compensation and General Liability Insurance
• Can ONLY accept jobs that do NOT require city permits
• Limited to: repairs, maintenance, cleaning, tune-ups, minor fixes
• CANNOT accept: new installations, major modifications, panel upgrades, water heater replacements
• Identified by an orange "Not Licensed" badge in the app

• System automatically checks expiration dates daily
• You will be notified 7 days before expiration
• If documents expire:
  • Account suspended automatically
  • Limited to document update screen only

To Update Documents

1. Click the badge icon in top navigation
2. Or go to "Update Documents" screen
3. Update:
   • License Number
   • License Expiry Date
   • Workers' Comp Policy Number & Expiry Date
   • General Liability Policy Number & Expiry Date
4. After updating, account reactivates automatically

1. Finish the work as described
2. Take photos of completed work (recommended)
3. Mark job as "Complete"
4. Customer reviews the work
5. If approved:
   • Payment released to your wallet
   • You can withdraw funds
6. If disputed:
   • Work with customer to resolve
   • Admin may intervene

• Complete jobs on time and professionally
• Communicate clearly with customers
• Respond to requests quickly
• Maintain high quality work
• Encourage satisfied customers to leave reviews
• High ratings = More job opportunities

How Jobs Qualify

• Jobs with invoice total ≥$2,000 qualify automatically
• Jobs with invoice total $1,300-$2,000 AND 5-star review qualify

Tracking Progress

• Tap the gift icon in the top bar
• See your current qualifying job count

Payout Process

1. Once you reach 10 qualifying jobs, a bonus payout is created
2. Admin will review and approve your bonus
3. Bonus is credited directly to your wallet
4. You can earn unlimited bonuses - counter resets after each payout

• If customer disputes work, stay professional
• Review their concerns carefully
• Offer to fix issues if legitimate
• Provide evidence of completed work
• Admin will mediate if needed
• Resolution options:
  • Fix the issue
  • Partial payment
  • Full refund (rare)

• You can reject before accepting work
• After acceptance:
  • Contact customer first
  • Explain the situation
  • May require admin approval
• Frequent cancellations may suspend account

AI Chat Support (24/7)

Get instant answers from our AI Assistant, available around the clock:

1. Tap the Support icon in the top bar
2. The "AI Assistant" tab opens by default
3. Tap "Start a Conversation" or continue a previous chat
4. Type your question, or tap a suggested topic:
   • "How do I accept a job request?"
   • "How do I create an invoice?"
   • "How do I withdraw my earnings?"
   • "How do I connect my bank account?"
   • "How do I update my insurance documents?"
   • "How does the provider bonus program work?"
5. Get instant, detailed answers about the platform
6. Supports both English and Spanish
7. Daily limit: 50 messages per day

Support Tickets

For account-specific issues (payment disputes, refunds, account suspension):

1. Switch to the "My Tickets" tab in the Support section
2. Tap the + button to create a new ticket
3. Choose a category for your issue
4. Describe your problem in detail
5. Admin will respond within 24 hours
6. Track ticket status in the Support section

Email Support

You can also reach us at fixhubpro2025@gmail.com

• Access chats from the "Chats" tab
• Communicate with customers about jobs
• Send messages, photos, and videos
• Share progress updates and photos
• Use chat to clarify job details before starting

• Choose Licensed or Unlicensed carefully during registration - it determines which jobs you can accept
• Start typing your address during registration for instant validated suggestions
• Keep license & insurance documents current to avoid suspension
• Read the Service Contract before signing -- it documents your payment rights, fair dispute process, and other protections
• Respond to requests within 24 hours for better visibility
• Provide detailed, accurate quotes upfront
• Take before/after photos of all jobs
• Complete W-9 early to download tax forms later
• Keep at least $1 in wallet before withdrawing
• Maintain professional communication at all times
• Set up direct deposit for faster payments
• Update documents BEFORE expiration, not after
• Complete all active jobs before changing account type