Frequently Asked Questions

To request a service:

1. Open the FixHub Pro app
2. Tap the "+" button on your home screen
3. Select the type of service (Electrical, Plumbing, or HVAC)
4. Enter your address - start typing for automatic suggestions, then select from the dropdown. Your address is validated automatically.
5. Describe your problem and add photos if possible
6. Tap "Check Permit Requirements" to see if a permit is needed (AI-powered analysis)
7. Select your availability for an estimate meeting
8. Submit your request

You'll receive a notification when a provider accepts your request.

You pay the subtotal (the provider's charge) plus a 4% transaction fee.

Example: If a provider charges $100, you pay $104 total.

This fee helps maintain the platform and ensures secure payment processing through Stripe.

Yes! You can cancel your request for free at any time before work begins.

Cancelable statuses:

• Pending - No provider assigned yet
• Accepted - Before work starts

Once work is in progress, you cannot cancel but you can open a dispute if there are issues.

Use the in-app chat feature:

1. Go to the "Chats" tab
2. Select your conversation with the provider
3. Send messages, photos, or videos

Chat is the best way to communicate about job details, schedule changes, or questions.

Earn a $150 discount by completing qualifying jobs!

How it works:

• Complete 6 qualifying jobs
• Jobs must have an invoice of at least $200
• Maximum 2 jobs per specialty count toward discount
• High-value jobs ($2,000+) qualify automatically

The discount is applied automatically to your next invoice. You can earn unlimited discounts!

FixHub Pro's permit expediting service handles the entire permit application process for you. When creating a service request, tap "Check Permit Requirements" to find out if your project needs a permit.

If a permit is needed, you can opt into our service and we'll handle:

• Document preparation and review
• Permit application submission to the county
• Communication with county officials
• Status tracking and updates
• Permit retrieval when approved
• Inspection coordination support

You can also choose to handle the permit yourself if you prefer.

Every service request on FixHub Pro is backed by a legally binding Service Agreement -- a tri-party contract between you (Customer), the Service Provider, and FixHub Pro (Platform).

How it works:

• You pre-sign the contract when you submit your service request
• The provider signs when they accept your job
• The contract becomes "Active" once both parties have signed
• A signed PDF is auto-generated and available to both parties

The contract protects you with clauses covering provider qualifications, workmanship standards, property protection, right to inspect work, dispute rights, and escrow payment protection.

The contract is available in both English and Spanish and is compliant with the federal ESIGN Act.

Yes. Signing the Service Agreement is a required step when submitting a service request. This ensures all parties are protected from the start.

The signing process is quick:

1. Review the contract terms (toggle to Spanish if preferred)
2. Check the agreement box
3. Enter your full legal name
4. Draw your signature
5. Tap "Sign & Submit Request"

The contract covers your protections and ensures that the provider who accepts your job also agrees to the same terms.

When you tap "Check Permit Requirements" while creating a service request, our AI (powered by Claude) analyzes:

• Your work description
• The type of service (Electrical, Plumbing, HVAC)
• Your location (city and county)

The AI provides:

• Whether a permit is likely required
• Confidence level of the determination
• Reasoning behind the assessment
• Estimated permit costs and processing timeline

If you disagree with the AI's determination, you can use the override toggle to change it.

Our permit expediting service currently covers two South Florida counties:

• Miami-Dade County
• Broward County

We are actively expanding to more Florida counties. If your city is not in a supported county, you can still submit a service request - the permit analysis will still run, but the expediting service may not be available yet for your area.

Processing times vary by county, but typically take approximately 30 business days.

The process includes:

• Document preparation (1-3 business days)
• County review and approval
• Inspection scheduling (if applicable)

You can track your permit status in real-time through the "My Permits" section in the app.

FixHub Pro charges a 12% platform fee on each completed job.

Example: You charge $100 → You receive $88 (after 12% fee)

Note: Customers pay an additional 4% transaction fee, but this doesn't affect your earnings.

Payments are deposited to your wallet after the customer approves your work.

To withdraw funds:

1. Go to your Wallet
2. Tap "Request Withdrawal"
3. Select amount and bank account
4. Submit request

Withdrawals are processed within 1-3 business days.

The minimum withdrawal is $1.

There are no fees for withdrawals to your bank account.

For Licensed Providers:

• Professional License - Valid and active in your specialty
• Workers Compensation Insurance - Active coverage required
• General Liability Insurance - Active coverage required
• For Companies: EIN and business documentation

For Unlicensed Providers:

• Workers Compensation Insurance - Active coverage required
• General Liability Insurance - Active coverage required
• For Companies: EIN and business documentation

Note: Unlicensed providers can ONLY accept jobs that do NOT require city permits (repairs, maintenance, minor fixes).

Important: Keep documents current! The system checks expiration dates daily, and expired documents will suspend your account.

Earn $500 cash bonus for every 10 qualifying jobs!

Jobs that qualify:

• Invoice total ≥$2,000 qualifies automatically
• Invoice total $1,300-$2,000 with 5-star review qualifies

Track your progress by tapping the gift icon in the app. Bonuses are unlimited - the counter resets after each payout!

The Service Agreement includes specific protections for you as a provider:

• Right to Payment -- Customer is contractually obligated to pay upon approval of completed work
• Safe Working Conditions -- Customer must provide a safe environment and disclose any hazards
• Scope Boundaries -- Work is limited to what is described; additional work requires a new request and separate agreement
• Protection from False Claims -- Fraudulent disputes can result in customer account suspension
• Fair Reviews -- You can contest defamatory or false reviews
• Transparent Fees -- The 12% platform fee is disclosed upfront and won't change without 30 days' notice
• Fair Dispute Process -- You can respond to disputes before any resolution affects your earnings

The contract also includes a non-circumvention clause that protects the business relationship through the platform.

Yes! FixHub Pro prioritizes your security:

• Payment Security: All payments processed through Stripe, a PCI-compliant processor
• Provider Verification: All providers must have valid licenses and insurance
• Data Protection: Your personal information is encrypted and protected
• Secure Messaging: In-app chat keeps communication safe

Yes. FixHub Pro's electronic signatures are fully legally binding under:

• Federal ESIGN Act (15 U.S.C. § 7001) -- establishes that electronic signatures have the same legal force as handwritten signatures
• Florida's UETA (Fla. Stat. § 668.50) -- Florida's adoption of the Uniform Electronic Transactions Act

For verification purposes, the system records:

• Exact timestamp of the signature
• IP address of the signing device
• Device information (browser, operating system)
• Full legal name typed by the signer
• Drawn signature image

A signed PDF copy of the fully executed contract is auto-generated and available to both parties.

You have several support options:

• AI Assistant (24/7): Tap the Support icon in the app → the "AI Assistant" tab provides instant answers to your questions about the platform, available around the clock in English and Spanish
• Support Tickets: In the Support section, switch to the "My Tickets" tab to create a ticket for account-specific issues. Admin responds within 24 hours
• Email: fixhubpro2025@gmail.com

We recommend starting with the AI Assistant for the fastest help!

The FixHub AI Assistant is a built-in chat feature that provides instant, 24/7 help using AI technology.

How it works:

• Tap the Support icon in the top bar of the app
• The AI Assistant tab opens by default
• Start a new conversation or continue a previous one
• Type your question or tap a suggested topic tailored to your user type
• Get instant, step-by-step answers about the platform

Key features:

• Available 24/7 — no waiting for business hours
• Supports both English and Spanish
• Suggested questions tailored for customers and providers
• Conversation history — resume previous chats anytime
• Daily limit: 50 messages per day

For complex account-specific issues (payment disputes, refunds, account suspension), the AI will recommend creating a support ticket for human assistance.

FixHub Pro currently supports three specialties:

• Electrical - Wiring, outlets, lighting, panels, repairs
• Plumbing - Pipes, fixtures, water heaters, drains
• HVAC - Heating, cooling, ventilation, AC repair

Providers can register as Licensed (with professional license, can accept all jobs) or Unlicensed (repairs only, no permits required). All providers must have Workers Compensation and General Liability Insurance.

FixHub Pro currently serves the Florida area, with headquarters in Miami, FL.

We're expanding to new regions soon!

FixHub Pro uses Google-powered address autocomplete to help you enter your address quickly and accurately.

How it works:

• Start typing your address in the address field
• Suggestions appear automatically as you type
• Select your address from the suggestions
• The address is then validated and you'll see a status indicator:
  • Green checkmark - Address verified and confirmed
  • Yellow/Orange - Address was slightly corrected (review the suggestion)
  • Red - Address could not be found (try again or enter manually)

Note: FixHub Pro is currently available in Florida only.